Privacy Policy
A legal disclaimer
1. Terms and Conditions
Effective Date: March 7, 2026
Welcome to Trestar Catering Services. By booking our services, you agree to the following:
Booking and Deposits: A non-refundable deposit of 25% is required to secure your event date. The remaining balance is due 14 days prior to the event.
Guest Count: A final guaranteed guest count is required 10 business days before the event. This number cannot be decreased after this date.
Menu Substitutions: Trestar reserves the right to make seasonal substitutions or changes based on market availability. We will notify the client of any major changes.
Liability: Trestar is not responsible for any damage or injury caused by third-party rentals or venues, nor for food-borne illnesses resulting from leftover food kept by the client against our safety recommendations.
2. Refund & Cancellation Policy
At Trestar, we commit resources and staff well in advance of your event. Our refund policy is as follows:
Cancellations > 30 Days: If you cancel more than 30 days before the event, you will receive a full refund of any payments made, excluding the non-refundable deposit.
Cancellations 14–29 Days: You will be eligible for a 50% refund of the total contract price.
Cancellations < 14 Days: No refunds will be issued. All balances must be paid in full as ingredients and labor have already been secured.
Force Majeure: In the event of "Acts of God" (natural disasters, pandemics, etc.), Trestar will offer a credit toward a future event date within 12 months.
3. Privacy Policy
Trestar Catering Services respects your privacy.
Information Collection: We collect names, contact info, and event details solely to provide catering services and process payments.
Data Usage: Your information is never sold to third parties. We use industry-standard encryption for all financial transactions.
Marketing: You will only receive promotional emails if you explicitly opt-in. You can unsubscribe at any time.
Cookies: Our website uses cookies to improve your browsing experience and analyze site traffic.
4. Accessibility Statement
Trestar Catering Services is committed to ensuring digital and physical accessibility for all.
Digital Accessibility
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Our website includes:
Alt-text for all food and venue imagery.
Keyboard-navigable menus and contact forms.
High-contrast color ratios for readability.
Service Accessibility
We believe everyone should enjoy great food.
Dietary Restrictions: We offer specialized menus for vegan, gluten-free, halal, and allergen-sensitive guests.
Physical Assistance: Our staff is trained to assist guests with mobility issues during buffet service or seated dining.